Privacy & Cookies statement

At GistPal, we always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our members’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws. We want you to know our Privacy and Cookies Statement so that you can know exactly how we use any personal data that you provide us with. This Privacy and Cookies Statement will apply to your Personal Data collected through the Website.We recommend that you read the Privacy and Cookies Statement carefully. Please note that by visiting and clicking “Create Account” when registering on the Website, you are accepting the terms of this Privacy and Cookies Statement.

Other websites linked on this Website

GistPal is a unique company because we have partnerships with a variety of different mobile network operators around the world. We will frequently post links to some of our partners’ websites however, please note that GistPal is not responsible for the content or the privacy policies of these other websites.

Data Collected

There are two types of data that we collect:
Personal Data – This is information that identifies you or can be used to identify you. We may collect and process the following Personal Data about you:
◦ Your name;
◦ Your email address;
◦ Your billing address;
◦ Your credit or debit card details (however, we only retain certain digits);
◦ Your telephone number;
◦ Your IP address;
◦ Other information you provide by filling in forms on the Website. This includes information you provide at the time of registering on the Website;
◦ We may also ask for information if you report a problem with the Website;
◦ If you contact us we may keep a record of that correspondence;
◦ Details of the Top-Up transactions you carry out on, and your visits to, the Website.

We also collect and process the receive mobile telephone number that you provide to us. This is necessary to facilitate the sending of Top-Up to that number.

Non-Personal Data - Like most other websites, clickntopup.com gathers statistical and analytical information. This is what we call Non-Personal Data. Unlike Personal Data, this information cannot be used to identify or contact you. These are mainly browser types and other anonymous statistical data involving the use of our Website.

How do we collect this Non-Personal Data?
At GistPal we are always looking to improve the Website and Services and help our customers as much as possible, and collecting this data is an important way of achieving this. We want to get a better understanding of where our customers come from, what they like and what improvements they want from clickntopup.com. We are always looking to develop, grow and innovate. This data is a crucial part of the process.
Use of Your Personal Data

We may use this Personal Data for the following:
◦ To help you send the Top-Up that you have requested and to process any payment connected with that Top-Up request;
◦ To process any payment connected with that request;
◦ To contact you if it's required in relation to the Top-Up that you have sent or to reply to any communications that you might have sent us;
◦ To provide you with information on products or services that might interest you;
◦ To notify you about any changes to the Website or Services;
◦ To ensure that content on the Website is presented in the most effective manner for you and your computer;
◦ To provide you with customer care;
◦ For marketing analysis; and
◦ For security and fraud prevention purposes.

Cookies

The Type of Cookies we uses on our Websites and For What Purposes?

Strictly Necessary Cookies
These allow you to remain logged in for the duration of your visit to the websites and enable you to take actions without having to login again.

Functional Cookies
These allow the websites to remember certain details about the choices you make (e.g. the language with which you are browsing the websites) to provide you with a better experience of using the websites.
Analytical Cookies
These allow us to recognise and count the number of visitors to the websites. They also allow us to calculate how long you spend on the websites and to see how you arrived at the websites. They help GistPal ltd to improve the way the websites work.

Do you want to block or delete Cookies?

If that is what you choose to do. Note that this may make it less convenient for you to use our websites.
How to disable Cookies

http://www.aboutcookies.org

Personal Data to Third Parties

We will never disclose your Personal Data to any third party unless you have agreed to this or unless the third party is required to process the Personal Data in connection with Top-Up service you have requested.
Your credit or debit card details are processed by a world leading provider of online payments processing which stores the card details if you request so that you do not need to enter them each time you visit the Website.
When you use the www. clickntopup.com online top-up service, we disclose the receive mobile telephone number to the relevant mobile operator (which may be located in a country outside of the EEA) in order to facilitate the sending of your Top-Up to that number. We may disclose your Personal Data if we are required to comply with any applicable law, a summons, a warrant, a court or regulatory order, or other statutory requirement.

The use of Non-Personal Data with third parties

We may provide Non-Personal Data to third parties (for example mobile operators) regarding the number of unique users who visit our Website, the demographic breakdown of users of our Website, or the activities of users on our Website. To help with potential advertisers, providers of advertising services, commercial partners, sponsors, licensees, researchers and other similar parties.


Can anything go wrong with the information sent?
As you will know, the nature of the internet is such that we cannot guarantee the security of the information that you send to us. This isn’t unique to clickntopup.com though because no data that is sent over the internet can be guaranteed to be 100% secure. We do however take every step reasonably possible to protect your Personal Data.
Direct Marketing

Where you have consented, we may use your Personal Data to send you information by SMS or email relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from clickntopup.comand it sister companies.
clickntopup.com does not sell or share your Personal Data or CPNI data with subsidiary companies or third parties for marketing or profit purposes.

The choice to opt-out/unsubscribe
You will be provided with an opportunity to opt-out at the point of registration. You can also opt-out at any time, free of charge, by using the unsubscribe facility in the SMS or email that www.clickandtopup.com sends to you or by sending email to: service@clickandtop.com